Help & FAQ

Use the search box on the home page or the directory. Search by name, service or keyword (for example “printing”, “spare parts” or “lawyer”), then narrow the results by district or industry. Use the “All / Businesses / Professionals” buttons at the top of the directory, or the Professionals link in the menu, to see only lawyers, electricians, doctors, tutors and other independent professionals. Each industry and district also has its own page.

Open their profile and use the Call, WhatsApp or Website buttons, or send a message with the enquiry form. Enquiries are emailed straight to them and they reply to you directly. BizGrid.lk does not charge fees or take part in the transaction.

Professionals on the Pro Profile and Premium Partner plans have a “Book appointment” button. Choose a service, a day and a time of day (morning, afternoon or evening), add your phone number and send the request. The professional accepts or declines it and you get an email straight away; they may call you to confirm the exact time. You don’t need an account to book.

Some businesses show their products and services with photos and prices in a “Shop” section on their profile. BizGrid.lk doesn’t take payments: tap “Order” to send the business a WhatsApp message about the item, or “Ask about this” to send an enquiry, and arrange payment and delivery with them directly. Prices and stock are set by the business, so please confirm them before you pay.

All listings are reviewed before they are published. The Verified badge means our team has also confirmed the registration details of the business (or, for professionals, their professional registration). It is not a guarantee of the quality of their work, so it is still worth following our checklist before you pay a deposit.

Use the “Report this listing” link at the bottom of the profile, or contact us. Tell us what is wrong and we will review the listing and correct or remove it where needed.

Sign in (or create a free account), open the business or professional profile and choose “Write a review” in the Reviews section. Give a star rating from 1 to 5 and describe your experience in at least 20 characters. Only registered members can write reviews, which keeps them honest.

Yes. On a business profile with a Shop, open any product or service and use “Write a review” in the window that opens. Product reviews are shown on that item; they don’t change the business’s overall rating.

Yes. You can leave one review per business, per professional and per product or service. Open the same page and choose “Edit your review” to change your rating or text; your updated review replaces the old one.

Straight away. Our team checks reviews and removes any that break our rules, such as fake reviews, abuse, spam, advertising or personal details like phone numbers and addresses.

Sign in and press “Report” next to the review. Reported reviews go to the top of our team’s queue. Only BizGrid.lk admins can hide or remove reviews; business owners and professionals can’t delete reviews they don’t like, but they can reply to them.

Create a free account (or continue with Google, Facebook or LinkedIn), then choose “Add a business” in your dashboard. Use “Auto-fill from OpenStreetMap” to fill in your address, map location, phone, website and opening hours in one step. You will also need your business registration number (BRN), your industry and a short description of what you offer.

Most listings are checked within one to two business days. You can see the status under “Pending review” in your dashboard, and you can keep editing the listing while you wait.

Gmail often puts it in Spam by mistake, so check your Spam, Junk or Promotions folder first (on a phone: tap the menu, then Spam). Open our email, tap “Report not spam”, then click Confirm Email Address. If it isn’t there, sign in with your email and password and choose “Resend the verification email”, or contact us and we will help.

Sign in, open “My businesses” and choose Edit. You can change your description, logo, contact details, opening hours, website, social media links and keywords. The “Profile strength” bar and the “To reach 100%” list at the top show what to add next. Changes to your registration number need to be requested through the contact form.

With the Business or Premium package, open “Products & services” in your dashboard (or the tab on your edit page) and choose “Add product” or “Add service”. Add a name, photos, price (or “Price on request”), an old price to show an offer, and availability. “Quick start” can create draft items from your speciality and keywords for you to complete. Business includes up to 30 items and Premium up to 100. Customers can order on WhatsApp, ask about an item and review it.

Open “Reviews” in your dashboard to see every review of your listing and your products and services. With a paid package you can post a public reply under each review (Starter and above for businesses, Pro Profile and above for professionals). You can’t remove reviews yourself. If a review is fake or breaks our rules, email us and our team will check it. A calm, helpful reply to criticism often builds more trust than a perfect score.

Open the listing and choose “Claim this business”. We email a 6-digit code to the email address on the listing; enter it and the listing moves to your account. If you no longer use that email address, the claim page has a form to ask our team to verify you another way.

Yes. Once you have an account you can publish offers and updates from your dashboard. Offers appear on the Offers & Updates page and are removed automatically after their end date.

Your dashboard shows profile views and clicks on your Call, WhatsApp, website and social media buttons. The Business and Premium packages add full analytics: the words people searched, where visitors came from, busiest times, a comparison with similar listings and a monthly email report.

A profile about you as an individual, for lawyers, electricians, plumbers, doctors, accountants, architects, tutors, designers, photographers and other independent professionals. It shows your photo, profession, bio, services and fees, qualifications, a portfolio of your work, client reviews and, on higher plans, an appointment booking button. Professional profiles appear in the same directory as businesses, with a “Professional” badge.

Sign in, choose “Add professional profile” in your dashboard (or the link at the top of “Add a business”), and fill in your name, profession, a short bio, your industry and town, and your mobile number and email. No business registration number is needed; you can add your professional body and licence number if you have one. It’s free, and every profile is checked by our team within one to two business days. Each account can have one professional profile.

Choose a business listing for a company, shop or firm with a registered business name. Choose a professional profile if clients hire you personally, for example as a lawyer, electrician or freelance designer. If you have both (say, you own a law firm and also practise), you can have a business listing and a professional profile in the same account.

Open “My professional profile” and use the tabs. Services & qualifications lets you list what clients can hire you for, with fees (qualifications are shown from Pro Profile). Portfolio lets you upload photos of your work: 3 with Basic Listing, 10 plus one YouTube or Vimeo video with Pro Profile, and unlimited photos plus 3 videos with Premium Partner.

With Pro Profile or Premium Partner, your profile shows a “Book appointment” button (you can switch it off under Contact & locations). Requests are emailed to you and collected in “Bookings” in your dashboard. Press Accept or Decline, add a note if you like, and the client is emailed automatically. Premium Partner also sends every request instantly to your account email.

From Basic Listing, yes: your profile can be indexed by Google. Free profiles are shown on BizGrid.lk but not submitted to Google. Pro Profile lets you write your own Google title and description, and Premium Partner turns your website link into a backlink.

Businesses: Basic (free), Starter (LKR 5,000), Business (LKR 12,000), Premium (LKR 25,000). Professionals: Free Profile (free), Basic Listing (LKR 3,500), Pro Profile (LKR 8,500), Premium Partner (LKR 18,000). Prices are for 12 months, and each plan includes everything in the plans below it. See “Advertise” for the full comparison.

By bank transfer. Open “Plans & billing”, choose the listing and the package (you can switch between packages on the same page), and continue. You’ll see our bank account numbers and a payment reference. Pay at any bank branch, a cash deposit machine or by online transfer, write the reference in the narration, then upload a photo of the slip. We confirm the payment and switch on your package, usually within one business day.

Yes. Choose a higher package from “Plans & billing” at any time; an upgrade starts the day we confirm your payment. Renewing the same package early adds 12 months after your current end date, so you never lose days. Business listings use business packages and professional profiles use professional plans; checkout shows the right ones automatically.

Your listing stays online on the free plan. Paid features such as the gallery, portfolio, products & services, bookings, backlinks and priority placement are hidden until you renew. Nothing you added is deleted, and reviews stay on your profile.

Instead of creating a new password, you sign in with an account you already have. We send you to Google, Facebook or LinkedIn, you confirm there, and you come straight back to BizGrid.lk signed in. The first time, we ask for your mobile number to finish your account. Because those services have already confirmed your email address, you don’t need to click a verification link. If you already have a BizGrid.lk account with the same email address, the two are connected automatically and you keep your listings.

Only your name, email address and profile picture. We never see your password, contacts, posts or messages, and we cannot post anything on your behalf. The sign-in uses the standard OAuth 2.0 method that these companies provide, and we don’t keep their access key after you have signed in. You can disconnect BizGrid.lk at any time in your Google, Facebook or LinkedIn security settings; you can still sign in with your email by choosing “Forgot password” to set a password. See our Privacy Policy for details.

From OpenStreetMap, the free map of the world that anyone can edit. When you type your business name in “Auto-fill from OpenStreetMap”, we search OpenStreetMap and show matching places in Sri Lanka. When you choose yours, we copy its public details (name, address, map location, phone number, website and opening hours, where they are on the map) into the form. Nothing is published until you check the form, add the remaining details and submit it, and every listing is still reviewed by our team.

First try adding your town to the name, for example “Perera Hardware Kandy”, or the name exactly as it is on your signboard. Many Sri Lankan businesses are not on OpenStreetMap yet, so if yours isn’t there, simply fill in the form yourself; it only takes a couple of minutes. If the details shown are wrong, correct them in our form before you submit. You can also add or fix your business on openstreetmap.org for free, which helps apps and maps that use OpenStreetMap show the right details. You can change your BizGrid.lk listing at any time from “My businesses”.